Shop Policy – Shipping
Fully insured Free Shipping Worldwide is included with all purchases. Costs for my products are calculated automatically during the checkout process. You will be shown the total amount payable before you place your order.
Ren Creative Works has secured preferential rates with DHL who are specialists in international shipping and courier delivery services.
DHL provides a secure and reliable way to send items and makes sure you receive what you order. It provides a proof of postage, online tracking, insurance options and requires a signature for every parcel delivered.
Unless requested otherwise, all orders are shipped with DHL and delivered during business hours, so it is essential that someone is at the shipping address to receive the parcel.
If you wish to have your order shipped to an address that is different to your billing address, please set up an alternative shipping address when placing your order.
Delivery time is dependent on delivery location.
Most importantly, all orders are packaged professionally and shipped to you with care. Where ever possible, I try to use 100% quality recycled material for packaging.
Shop Policy – Payment Options
Buyers can use the following preferred payment methods when completing their order:
Shop Policy – Processing Times and “Ship By” Dates
I aim to have all orders shipped as follows:
- If the order is already available, I aim to process it within 3-5 days.
- If the order is a Commission/Bespoke Custom Order, it will include the amount of time it takes to create the item.
However, at busy times of the year (September – December) this may not always be possible.
Please contact me if you have special requirements regarding delivery. Deliveries cannot be dispatched on Saturdays, Sundays or Bank Holidays. The same applies on or after the 20th of December, as these dispatches fall into the Christmas period, normal delivery times cannot be guaranteed.
Shop Policy – Returns & Exchanges
Due to the nature of the items, all sales are final and transacted in good faith.
The EU Directive on Consumer Rights does not apply to custom-made products. Digital content, artwork and patterns are generally not eligible for returns & exchanges.
Shop Policy – Gift Voucher Terms and Conditions
- Any purchase of a Gift Voucher is for your non-commercial, personal use only (although you may give the Gift Voucher to someone else for their non-commercial, personal use).
- The commercial trade of a Gift Voucher is prohibited.
- The reproduction of a Gift Voucher is prohibited.
- More than one Gift Voucher can be used in one go; for example, if something costs €200 and you have two  €100 Gift Vouchers, you can use them both to pay, in addition to another payment method.
- Under the Consumer Protection (Gift Vouchers) Act 2019, all Gift Voucher(s) are valid for five  years and will clearly state the expiry date and the date it was bought.
- You should also be aware that if Ren Creative Works goes out business before you use your voucher, it is unlikely to be honoured regardless of the expiry date.
- You have a statutory right to cancel your purchase of the Gift Voucher(s) within fourteen  calendar days after the day you receive the confirmation email (the “Voucher Cancellation Period”). However, if you redeem your Gift Voucher during the Gift Voucher Cancellation Period, you expressly request Ren Creative Works to begin providing the services to you, and you acknowledge that you lose your right to cancel the purchase of the Gift Voucher.
- Unless you expressly inform Ren Creative Works in advance not to, any refund in cash will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform me immediately at firstname.lastname@example.org. If you fail to do this and you are refunded to your original method of payment, you may need to coordinate with your bank or your payment services provider to obtain your refund. Ren Creative Works will not provide more than one refund.
- You have thirty  days from the date you receive the refund to reject it. If you do not reject the refund during these thirty  days, the refund shall be in full and final settlement of any and all claims you may have against Ren Creative Works related to, arising out of, or connected to that Gift Voucher(s).
- Refunds may be subject to a small administrative fee which will be deducted from your cancellation refund.